Access auditing and surveys

The first stage in finding out what you have to do about the Disability Discrimination Act Part 3 is to conduct an access audit, also known as an access survey. This gives you a snapshot of how well your service outlet satisfies the requirements of the DDA.

Our experienced surveyors assess both the physical premises and service processes (the way you serve your visitors) to determine what physical changes and access equipment and service changes are required. We complete the audit by supplying you with a detailed illustrated report with photographs and an explanation of what action we recommend you take.

Some types of service outlets can be audited by the building manager or occupants using our unique self-audit questionnaires and returned to us for inspection and a report recommending what action to take.

For more details about our access auditing service click here

Access equipment

Having established what physical and service barriers you need to remove, we can supply a wide range of access equipment including:

• Ramps for wheel chair and mobility impaired access (and push chairs and prams!)
• Induction loops for visitors wearing hearing aids
• Customer service sensors and intercoms, for communicating with visitors
• Signage
• Fold down counters and lap trays
• Customer transaction aids like magnifiers and pen grips
• Stair lifts, lifts and emergency escape equipment
• Disabled toilets
• A range of guides and handbooks explaining what you need to do about the DDA

For more details about our access equipment click here

Access consulting and training

Its not all about ramps. In fact, for the DDA to be really effective and for you to maximise the opportunity it presents, your organisation may need a culture change. We can provide a range of support services to ensure you use the DDA to your advantage and minimise the risk of your service falling short of the DDA’s requirements. These include:

• Training at all levels about the DDA, its implications for your organisation and disability etiquette for frontline personnel
• Strategic consulting helping you develop a DDA policy for your organisation, thought to be part of a good defence if you find yourself in court
• Marketing consulting to ensure your service processes do not discriminate and that all your marketing materials (and website) are DDA compliant

For more details about our training and consultancy services click here